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FAQs

Why do you charge me to verify my identity in iOKids Parent?

The Child Online Privacy Protection Act (COPPA) requires us to verify you are an adult by using a credit card transaction or in-app purchase. It is important for us to make sure you are an adult for the security of your child on Dynepic's Internet of Kids Platform.

How does iOKids keep unwanted people from messaging my child?

iOKids requires both your permission as the child's parent, their friend's, and then the friend's parent's approval before a child can create a friendship on iOKids. The friend's parent is the last approval so if the child accepts a friend request that you wouldn't allow, you can use this as a teachable moment with your child to discuss who you should connect with online.

Why do you need my child's birthdate?

We need to keep track of how old your child is so we know what privacy laws apply to them. We will also use this to provide fun birthday content.

How do I add another parent (or guardian) to manage my children?

Right now you will have to use the same credentials to manage your child with iOKids. We are working to add a feature to allow multiple guardians to login with their own iOKids credentials. Feature is coming soon.

As a parent, can I talk to a child's friend?

No. For security reasons, as a parent you can only monitor your child and their friend's chat history. Parent-to-parent chat allows you to chat with parents of your child's friends.

Can a child 13 and older connect with my child?

Yes. Children who are over 13, can create an iOKids account without parent approval. They will need to have a valid email address to create their own "Over 13" account. If they friend request a child under 13, it will still require the friend's parent to approve the friendship to keep everyone safe online. Young Adult accounts are a upcoming feature.

 

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