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FAQs

Why do you charge me to verify my identity in iOKids Parent?

The Child Online Privacy Protection Act (COPPA) requires us to verify you are an adult by using a credit card transaction or in-app purchase. It is important for us to make sure you are an adult for the security of your child on Dynepic's Internet of Kids Platform.

How does iOKids keep unwanted people from messaging my child?

iOKids requires both your permission as the child's parent, their friend's, and then the friend's parent's approval before a child can create a friendship on iOKids. The friend's parent is the last approval so if the child accepts a friend request that you wouldn't allow, you can use this as a teachable moment with your child to discuss who you should connect with online.

Why do you need my child's birthdate?

We need to keep track of how old your child is so we know what privacy laws apply to them. We will also use this to provide fun birthday content.

How do I add another parent (or guardian) to manage my children?

Right now you will have to use the same credentials to manage your child with iOKids. We are working to add a feature to allow multiple guardians to login with their own iOKids credentials. Feature is coming soon.

As a parent, can I talk to a child's friend without being friends with them?

No. For security reasons, as a parent you can only monitor your child and their friend's chat history. Parent-to-parent chat allows you to chat with parents of your child's friends.

Can a user over 13 years old connect with my child?

Yes. Children who are over 13, can create an iOKids accounts. They will need to have a valid email address to create their own "Over 13" account. If they friend request a child under 13, it will still require the friend's parent to approve the friendship to keep everyone safe online. Note if proximity friending is allowed, the parent approval is bypassed but parents are still notified of the friendship and can unfriend the user for their child as required.

Can I restrict camera use on the app?

If you are a parent of a child under the age of 13, you can manage if they can use the camera on the iOKids Parent Dashboard. Click on their profile and then click on the settings in the upper right hand corner. If you turn off their camera, they CANNOT post Magic Messages and they cannot update their profile images.

Can I remove my profile or my child's profile from the "Add Friends" page?

Yes! Go to 'Settings' for your account and change your 'Searchability' to 'Family Only.' A child's Searchability is set by their parent under the Parent Dashboard child 'Settings' screen. With "Family Only" search, can can only interact with your current family and approved friends. Your profile will not be shown when other users search the platform to add friends. Additionally your image will not be shown as a friend on other user's profiles.

How does my under 13 year old child add friends if I list them in "Family Search" mode.

If you allow "Proximity Friending" your child can add friends even though their profile is not searchable on the iOKids platform. With proximity friending your child can send a sound-code to another iOKids user they are in close proximity with. The idea behind proximity friending is that if you allow your kids to interact in the physical world together then likely you are okay with them interacting under your parent supervision online. As a parent you can still un-friend any of your child's friendships you don't approve of and we recommend talking to your child about who they are allowed to friend.

Why is the Android app not showing my friends?

Currently the Android application only allows users to create their iOKids account in a family only search mode, activate a parent dashboard to add kid's accounts, and allow users to open platform apps.

Read More on iOKids Features

Watch all the How To videos on our YouTube Channel.