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Mobile Privacy Policy

Effective Date: November 9th, 2017

Dynepic®, Inc. (“Dynepic” or “We”) is the developer of mobile and web products, including the iOKids® Platform and Application. 

This iOKids privacy policy (“iOKids PP”) explains the kinds of information, including personally identifiable information (i.e., data that can be reasonably linked to a specific individual or household) (hereafter “PII”), Dynepic collects, uses, stores, and shares in connection with the operation of the iOKids Application using the Internet of Kids Platform, (collectively, "Dynepic Products").

This iOKids PP also explains the choices that users can make about the information we collect, use, store, and share. This iOKids PP does not apply to the practices of companies that Dynepic does not own or control (including any third-party products or services that you use in conjunction with Dynepic Products and any third-party websites or mobile applications to which we may link).

This iOKids Privacy Policy and the ESRB Privacy Certified certification seal shown across the Dynepic Products confirm that Dynepic is a valid licensee, and participating member, of the Entertainment Software Rating Board’s Privacy Certified Program (“ESRB Privacy Certified”). To protect your privacy, we have voluntarily undertaken this privacy initiative. All of our Dynepic Products displaying this iOKids PP have been reviewed and certified by ESRB Privacy Certified to meet established online information collection, use and disclosure practices. As a licensee of this privacy program, we are subject to frequent audits of the Dynepic Products and other enforcement and accountability mechanisms administered independently by ESRB Privacy Certified.

By using and submitting PII to any of the Dynepic Products, you signify your consent to the iOKids Privacy Policy. If you do not agree to the iOKids PP, please do not use the Dynepic Products. 

Table of Contents

  1. The iOKids Application and iOKids Platform
  2. Our Privacy Code – An Overview
  3. What Information Do We Collect and Store?
    1. Children Under 13 Years Old
    2. Parent Accounts
    3. Age 13 and Over Accounts
    4. Summary of Data Collected and Stored
  4. How Does Dynepic Use the Information It Collects?
  5. With Whom Does Dynepic Share User Information?
  6. For How Long Does Dynepic Save Personal Information?
  7. How Can I Review, Update or Delete My or My Child’s Personal Information?
  8. California Residents—Your California Privacy Rights
  9. International Transfer
  10. Security and Safety
  11. Updates to This iOKids Privacy Policy
  12. Contact Us

 

1. The iOKids Application and iOKids Platform

iOKids is about providing a social platform for kids to interact with friends and family in a fun and safe environment.

The iOKids Application

The main control for the iOKids platform is through the iOKids Application. Since iOKids is kid-safe, it has three types of users. Individuals under the age of 13 (“Child” or collectively “Children”), individuals 13-17 (“Young Adults”), and individuals 18+ (“Adults”). Adults who have activated the parent dashboard in iOKids are “Parents” and can then add and create other account profiles within the iOKids Application for use by a Child. The iOKids Application allows Parents to create individualized login credentials for their Children to then use to access the iOKids Application. 

Dynepic will verify the identity of an Adult parent or guardian (“Parent(s)”) in a manner compliant with the U.S. Children’s Online Privacy Protection Act (“COPPA”) and the updated regulations implementing it (“COPPA Rule”). We currently verify Parents through the use of a credit card, debit card, or other payment system in connection with an in-app purchase. Parents have the option to print, scan and sign with a consent form instead. Signed consent forms are moderated by the iOKids platform to ensure they meet requirements. Parents are then able to give us verifiable consent to collect, use, store, and share their Children’s PII in accordance with this iOKids PP.  From the iOKids Application, a Parent can add their Children, create iOKids login credentials for their kids, and then monitor and control how their kids connect on the iOKids Application and the Internet of Kids Platform. Parents may also later decide to revoke their consent or delete their Child’s account (as later explained).

The iOKids Application allows Children to chat (“Direct Message”) and engage in other activities, including video creation (later explained), with their Parent-approved friends. We will require the prior approval of a friend request from the Parent of each Child. In addition, the subsequent communications between a friend and a Child can be monitored by the Parent from the iOKids Application. A Parent may unfriend a Child’s friend on the child’s behalf, thereby blocking communications between the Child and friend. If a Parent has allowed "Proximity Friending" a Child can friend other iOKids users (Children or Adults) and skip the Parent required friend approval flow for that specific user. Parents will still be notified of these friendships and can unfriend these users as necessary. Note: The Android version of iOKids has limited social features at this time.

The iOKids® Platform

This iOKids platform is where the iOKids Application stores profiles, preferences, and communications. The iOKids social sign-on (SSO) may be used in other companies' applications ("Third Party Applications") to authenticate iOKids users and obtain verifiable parental consent, as necessary. iOKids user account preferences control Third Party Application use of the iOKids user profile data. We do not share user profile data with the Third Party Application. iOKids platform data is only displayed through a secure user connection. The Third Party Application may utilize iOKids services such as images, chat, video, and customer messaging. This Privacy Policy covers those services and iOKids does not give the Third Application access to the user data generated by those services.

Children can use the iOKids social sign-on to log in to Third Party Applications without additional parental consent if it the Third Party Application has agreed not to collect, store, or share personally identifiable information on the Child.

Your consent of this privacy policy allows users, even Children, to use the iOKids social sign-on to authenticate into Third Party Applications.

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2. Our Privacy Code—An Overview

We take user privacy and Children’s privacy seriously. We strive to:

  • Be transparent about the different types of information we collect and how we use them;
  • Ask your permission before sharing PII with third parties; and
  • Use industry standard data security tools to protect the Dynepic Products from unauthorized access and use.

By using the Dynepic Products, you agree to allow us to collect and process information as described below.

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3. What Information Do We Collect and Store?

Children Under 13 Years Old

Children can use the iOKids Application with parental controls set by the Parent from the iOKids Application. During the iOKids Application setup, a user must enter his or her age. If the age entered indicates that the user is a Child, the Child is then asked to enter his or her Parent’s email address. The iOKids Application then requires a Parent to finish setup using the iOKids Application before the Child will be able to log into the iOKids Application.

All Children must use their iOKids account set up by their Parent. Please notify us immediately if you are aware of a Child who is improperly setup as a user aged 13 or over (Young Adult or Adult) or as a Parent. Most PII is entered and controlled by the Child’s Parent during account creation and a summary of this information is viewable on the iOKids Application Privacy Dashboard, along with any other PII captured through the services.

When a Parent first sets up a Child’s account, they have the option of allowing their Child’s account profile to be searchable by other users across the iOKids Platform or only allowing family to search for the Child’s account profile. Parents can change this option at any time via the Child’s account settings accessible via the Privacy Dashboard. Children with iOKids accounts will be able to send and receive Direct Messages to and from Parent-approved family and friends, as well as, upload pictures. Children may also create new pictures or videos with audio (“Magic Messages”), to be shared on their account profile. Parents have 30 days to monitor their Child’s Magic Message activity on their Child’s account profile, by clicking on the link to view all of the Child’s videos. Magic Messages are only available to be viewed by a Child’s friends for 24 hours. Parents can delete their Child’s Magic Messages at any time by swiping the individual Magic Message description to the left and clicking “Delete”. Parents can also control their Child’s ability to upload pictures and create Magic Messages via the parent dashboard for their child. A parent can control a Child’s push notification with the Child’s device settings. Children on the app can watch brand created videos and link to their iOKids platform apps. If a Child friends a brand, they will also receive that brand character or community's Magic Messages. Parent approval is not required when a Child friends an iOKids brand but a parent can unfriend the brand using the Parent dashboard. 

Though warnings are displayed that personal information should not be shared on the iOKids platform, a Child may reveal personal information while chatting with their Parent-approved friends. We strongly encourage parents to monitor the child’s chat logs. While Parents can delete the information from the chat history (later explained), the data may not be permanently deleted from other devices, including devices of other iOKids users, due to data backups, screenshots of data, etc. It is important Parents discuss with their Children what is appropriate content to exchange with friends.

Before we collect any information from a Child, we require that a Parent first provides COPPA-compliant verifiable parental consent for us to collect, use, store, and in limited cases, share this information under the provisions of this iOKids PP.

If at any time our use of your or your Child’s PII changes, you will be asked to provide consent in the iOKids Application prior to our use of the PII in the new manner.

We give Parents the ability to control their Children’s data throughout the use of the Dynepic Products. The table provided at the end of this section summarizes the information we may collect from all users (including Parents and Children) and what we store on our cloud servers in order to provide our services.

As explained in the sections below, you the Parent can revoke consent at any time and request to have your Child’s account deleted.

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Parent Accounts

We collect and store the following information from a Parent on the iOKids Application.

  • Information provided by the Parent during app setup using the iOKids Application including:
    • Parent’s Age
    • Parent’s Full name
    • Parent’s Username
    • Parent’s Email
    • Parent’s Image, Pictures and Video (includes audio)
    • Children’s Full name (Can use a first name and last initial)
    • Children’s Date of Birth
    • Children’s Username
  • Information automatically gathered from the device for the support of our internal operations includes:
    • IP Address
    • Device ID

We also collect in-app purchase payment processing information, which enables activation of the Parent Dashboard in the iOKids Application and allows you to add your Children’s accounts. This information is not revealed to the iOKids Platform or stored in any manner on iOKids Application. The iOKids Platform does store a valid transaction ID under your profile confirming your in-app purchase was successful.

When you create an iOKids Application account, we collect and store your email address and password as a Parent. From this point forward, your email address is used for communications from Dynepic.  You are responsible for maintaining the confidentiality of your login ID and password which you can update anytime via the iOKids Application. Like most online services, we routinely record log entries of all users (including information such as your IP address) and technical information (such as your browser type and version) when your browser, mobile device or iOKids Application contacts our servers. These log files are used for troubleshooting and are stored on our cloud servers.

The iOKids Application is designed for use by kids and adults of all ages. However, Dynepic treats the accounts of Children different from those aged 13 and over in order to ensure the privacy protection and safety of kids on the platform.

Parents can review their Children’s chat logs (“Direct Messages”) in the iOKids App and we recommend they delete any information inadvertently shared by their Child that they do not want stored (long press on child’s chat message to delete). Because of the way we maintain certain services, after information is deleted, backup copies may linger for some time before they are deleted.

Please note that this app accesses the microphone, using Chirp’s technology, in order to allow you to send friend requests to other iOKids users in close proximity to you when they also have the iOKids proximity friending screen open. The microphone is not used to record a user's voice and is only active when utilizing the "proximity friending" feature. The app’s access to the microphone can be disabled at any time through your device settings.

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Age 13 and Over Accounts

We collect and store the following information from Young Adults on the iOKids Application.

  • Information provided during app setup using the iOKids Application includes:
    • Age
    • Full name
    • Email
    • Profile Image
    • Pictures and Video (includes audio)
    • Username
  • Information automatically gathered from the device for the support of our internal operations includes:
    • IP Address
    • Device ID

If you are a Young Adult chatting with a Child, your Messages (Direct and Magic) are viewable by the Child’s Parent.

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Summary of Data Collected and Stored 

 Personally Identifiable Information

Collected From Child

Collected From Parent or 13+ User

Stored

First and Last Name

X

X

Address (City & State)

Online Contact Info

X

X

X

Phone Number

Social Security Number

Persistent Identifier:

Username

X

X

X

Persistent Identifier:

Device ID

X

X

X

Persistent Identifier:

IP Address

X

X

X

Photograph

X

X

X

Video

X

X

X

Audio

X

X

X

Other Personal Info


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4. How Does Dynepic Use the Information It Collects?

We may use all of the information we collect and receive for the following general purposes:

  • To provide services: We use the information we collect and receive to provide you with the services you use or request. For example: We collect your first and last name in order to help Parents and Young Adults recognize each other across the iOKids Platform.
  • To improve services: We also use the information we collect and receive to provide content that people are likely to find relevant and engaging. For example: new platform apps and features.
  • Maintenance: If we receive information from users that a service isn't working properly, we may use that information to address any problem (“Troubleshooting”).
  • Moderation: If we receive user reports or users have been suspended due to moderation services, we will use this information to take appropriate action. For example: a user's chat is flagged, we will receive the user report, chat message in question and the users who reported it. Our trained moderators use this information to determine the appropriate action to be taken.

For a more detailed breakdown of how we use PII specifically, please refer to the following chart.

Summary of How PII Is Used

 Personally Identifiable Information

How  Information Is Used

First and Last Name

Profile Display to iOKids Users

Friends List

Friends Search

Platform Apps

Address (City & State)

Online Contact Info

13+ User Email Service

Obtain Parental Consent

Platform Apps

Phone Number

Social Security Number

Persistent Identifier:

Username

Authentication

Profile Display to Users

Friends List

Friends Search

Messages (Direct & Magic)

Platform Apps

Persistent Identifier:

Device ID

Troubleshooting

Authentication Security

Push Notification Service

Persistent Identifier:

IP Address

Troubleshooting

Authentication Security

Photograph

Profile Display to iOKids Users

Messages (Direct & Magic)

Platform Apps

Video

Messages (Direct & Magic)

Platform Apps

Audio

Messages (Direct & Magic)

Platform Apps

Other Personal Info

 

We may derive aggregated, anonymous information, and analytics data on use of the Dynepic Products. This allows us to analyze usage, trends, and improve our system.

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5. With Whom Does Dynepic Share User Information?

Dynepic limits the sharing of your PII to the greatest extent possible. We use certain reputable third party services to provide an essential piece of the core services of Dynepic Products and in those cases PII may be shared. In these cases, we require these providers to protect the confidentiality and security of PII. We may also share certain information with reputable third parties and service providers for activities solely in support of internal operations, such as to perform analytics. Under no circumstance do we share PII for any commercial or marketing purpose unrelated to the delivery of Dynepic Products and services.

Except as described herein, we will only provide PII about our users to a third party if required to do so by law, including in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm.

We may take steps to de-identify or otherwise modify the information that we collect so that it is not intended to identify you personally. We may also aggregate information about users so that such information is not intended to specifically identify any users.  We share this aggregated and anonymous information with third parties in a variety of ways, including to publish trends and improve our system.

Summary of PII Shared

Personally Identifiable Information

Who Information Is Shared With

First and Last Name

3rd Party Email Service

Moderation Service

Address (City & State)

Online Contact Info

 

Phone Number

Social Security Number

Persistent Identifier: 

Username

3rd Party Email Service

Moderation Service

Persistent Identifier:

Device ID

Persistent Identifier:

IP Address

Photograph

 Moderation Service

Video

Audio

Other Personal Info

 

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Third Party Services

Dynepic utilizes third party services as part of the Dynepic Products to offer a robust service to our users and these services are critical to the Dynepic service itself.

iOKids Platform and Application Mail Service

The iOKids Platform uses SendGrid for automatic emails, including account registration, password reset, and upcoming platform feature messages. Messages are sent only to the Adult, Young Adult, or Parent of a Child. Personal information such as full name, username, and email may be shared with this service for communicating with you on your account. For more information, you may contact SendGrid at:

SendGrid, Inc.
1801 California Street, Suite 500
Denver, CO 80202
legal@sendgrid.com

The iOKids Platform uses MailChimp for relaying new features. Personal information such as full name, username, and email may be shared with this service for communicating with you. Messages are sent only to the Adult, Young Adult, or Parent of a Child. For more information, please read Mailchimp's Terms of Service and Privacy Statement.

iOKids Platform and Application Moderation Service

The iOKids Platform uses Bark.us for moderating platform viewable profile information, including but not limited to: username, profile photos, cover photos, and full name. This moderation ensures the iOKids Platform is kid-safe. Note that moderation is an algorithm-based service and may not catch all inappropriate content. In the unlikely event an inappropriate item passes moderation, users can flag content for review. For more information about Bark, you may contact Bark Technologies Inc., P.O. Box 1841, Richmond Hill, GA 31324. You can contact us with any questions or comments at help@bark.us.

Bark Technologies Inc.
P.O. Box 1841
Richmond Hill, GA 31324
help@bark.us

Email

The iOKids Platform uses Google Mail for its email hosting. If you send an email to us, your email and email address is stored on these servers. Please see Google’s Privacy Policy and Terms of Service.

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6. For How Long Does Dynepic Save Personal Information?

Dynepic stores your PII on the iOKids Platform servers for as long as you remain a Dynepic customer in order to provide you with service. This does not include any PII that you have requested to be deleted per the below section.

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7. How Can I Review, Update or Delete My or My Child’s Personal Information?

Parents may review or update their own accounts via their account settings screen and review or update their Children’s accounts by visiting the settings screen on each individual Child’s profile. If you want to delete your own PII from the iOKids Platform servers and you are a Parent, you can revoke consent permissions from the settings page of the iOKids Application. If you revoke consent, all the PII for each of your Child’s linked accounts will be deleted and they will not be able to log in to use the iOKids Application or the iOKids single sign-on. Your PII and account will also be deleted. You may instead delete each Child individually under their profile and this will leave your account and your other Children’s accounts intact. Because of the way we maintain certain services, after your information is deleted, backup copies may linger for some time before they are deleted. Keep in mind that information that others have shared about you or your Child is not part of your account and will not be deleted when you delete your account. 

If you are a Young Adult or Adult user and you want to review, update or delete your account, you can do so via your account settings within the iOKids Application. If you want to delete your account, you should choose the option to “revoke consent” so your account will be deleted and you will not be able to login. Because of the way we maintain certain services, after your information is deleted, backup copies may linger for some time before they are deleted.

Young Adult or Adults may also contact us with any questions they have about their account profile using the contact information provided at the end of this iOKids PP.

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8. California Residents—Your California Privacy Rights

California’s "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the business' practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes. We have such a policy in place. However, if you still have questions or concerns, you may contact us using the contact information provided at the end of this iOKids PP.

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9. International Transfer

If any users submit information to Dynepic, it may be necessary to transfer such information we collect internationally. In particular, the information provided likely will be transferred to and processed in the United States by us, our agents or contractors. Our privacy practices are guided by data privacy laws in the United States. The data protection laws of the United States or other countries may not be as comprehensive or equivalent to those in the visitor's country of residence. By using Dynepic Products, visitors consent to the collection, international transfer, storage, and processing of their information as set forth in this iOKids PP and any other privacy notice provided at the time the information is collected, and your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.

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10. Security and Safety

Dynepic takes security seriously and cares about the integrity of personal information and PII. We use industry-standard methods to keep this information safe and secure while transmitted from your devices through the Internet to our cloud servers.

We have implemented commercially reasonable precautions, including, where appropriate, password protection, encryption, SSL, firewalls, and internal restrictions on who may access data to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, tablet, and computer by, among other things, signing off after using a shared device, choosing a unique, robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

We expect Parents to use the iOKids Application as a “verified” Parent to manage and monitor their Children’s iOKids accounts. For the security of everyone on the platform and to ensure people know who they are interacting with, please do NOT log on and interact as the Child. As the Parent, you can message another Parent, but you should not message a Child’s friend unless their Parent has allowed you to be on their Child’s approved friends list.

When you set up an iOKids user account, your password is encrypted. If you need to reset your password, you will need to confirm it via e-mail. Children’s password resets will be sent to the Parent’s email since the Child does not have an email account. If you have a Child with the iOKids Application, make sure that your iOKids user account is only connected to other iOKids accounts you know and trust. Children must use the login credentials setup by the Parent to sign into the iOKids app. Note, the Children’s iOKids login credentials will not allow them to log in to the iOKids “Parent” account and we recommend the Parent NEVER provide their Parent credentials to the Child.

For safety purposes, the iOKids Application is designed so that there is no ability for users to contact under 13 accounts on the iOKids Application until both Children’s Parents and the Child’s friend accept a friend invitation. Parents are expected to monitor their Child's iOKids friends list and chat history using the iOKids Application. A Parent may delete any chat history and pictures they want deleted from their Children’s conversations.

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11. Updates to This iOKids Privacy Policy

We reserve the right to change our practices and our iOKids Privacy Policy at any time. We will notify you of changes to our privacy practices by providing notice in-app and/or at the app storefront. In some circumstances we may notify you through other means. If we make a change to this iOKids PP that, in our sole discretion, is material, we will notify you via an email to the email address associated with your account. By continuing to access or use the iOKids Application after those changes become effective, you agree to be bound by the revised iOKids PP. 

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12. Contact Us

If you want to contact Dynepic for any reason, including to review or update personal information collected through the iOKids Platform, have it deleted, or request that there be no further collection, use, or disclosure of personal information, please direct all correspondence to: Dynepic, Inc., PO Box 297, Folly Beach, SC 29439 or email privacy@iokids.net. You may also contact us with any questions or concerns you may have about this iOKids PP.

Have other questions? You can check our FAQs on our website at www.iokids.net.

You may also email us with general questions or concerns:

iOKids® Application Questions: privacy@iokids.net

Dynepic® iOKids® Platform Questions: privacy@dynepic.com

As aforementioned, Dynepic is a licensee of the ESRB’s Privacy Certified Program. If you believe that we have not responded to your privacy-related inquiry or your inquiry has not been satisfactorily addressed, please contact ESRB at https://www.esrb.org/privacy/contact.aspx, or:

ESRB
Attn: Privacy Certified Program
420 Lexington Ave., Suite 2024
New York, NY 10170
privacy@esrb.org

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